What You Learn
Identifying problem gamblers and offer assistance and advice to those customers.
If you are seeking employment within the gaming industry, the completion of the RCG certificate is a legal requirement.
Information on ‘How to apply for a Gaming Industry Employees Licence’is provided.
What You Get
A Nationally Recognised Statement of Attainment for the unit of competency ' SITHGAM201 - Provide Responsible Gambling Services.
The knowledge and skills required to develop responsible, caring and professional service in the gaming environment, so that the negative potential for harm is minimised.
Materials to Bring
Photo Identification (ie. drivers license, passport, etc)
Responsible Conduct of Gambling training is endorsed by Liquor & Gaming NSW formally Office of Liquor Gaming and Racing (OLGR).
The Responsible Conduct of Gambling course is part of the NSW gaming industry's ongoing commitment to the implementation of responsible gaming practices. This accredited program has been developed to meet identified needs of the NSW gaming machine industry as well as addressing the required learning outcomes within the nationally accredited hospitality unit - 'SITHGAM201 - Provide Responsible Gambling Services'.
This course provides gaming staff and potential gaming staff with the necessary knowledge and skills required to develop responsible, caring and professional service in the gaming environment, so that the negative potential for harm is minimised.
If you are seeking employment within the gaming industry, the completion of the RCG certificate is a legal requirement. You will also be given information on ‘How to apply for a Gaming Industry Employees Licence’
Important Information – although this course is nationally accredited, it may not be accepted in certain state/ territories. It is advisable to contact the appropriate government department if moving interstate.
On successful completion of the course, you will receive an interim certificate from L&GNSW (OLGR). Take this certificate to a Service NSW centre with 100 points of identity to begin the process to receive your competency card in the mail.
Please note: A good understanding of written and spoken English is required to undertake this course. Please note that personal information on our enrolment form captures data that is required to create your competency card. As such please be aware that this is used and shared with the L&GNSW formally the Office of Liquor and Gaming and Racing (OLGR)