Terms and Conditions

REFUNDS AND CANCELLATION POLICY

Making a Purchase When a William Angliss Institute Short Course product or service is purchased, the customer must activate the tick box accepting the terms and conditions in order to proceed to payment. By doing this, the customer acknowledges that he/she accepts William Angliss Institute's terms and conditions. Any queries can be directed to: Phone: 1300 ANGLISS Email: shortcourses@angliss.edu.au

Declaration By accepting William Angliss Institute's terms and conditions, it is understood that the customer acknowledges that, to the best of their knowledge and belief, the information provided is correct and complete and that they agree to be bound by the rules and regulations of William Angliss Institute. The customer also authorises the release of information concerning student records to any Government department providing confidentiality is assured.

Who Can Enrol? Date of birth details are required for all courses booked via http://www.angliss.edu.au/shortcourses. No other prerequisites are necessary for courses unless specified.

Children Due to occupational health and safety factors, persons under the age of 15 years are not permitted to attend courses unless a course is specified to be for children. It is also deemed unsafe for young children to be in attendance classes.

Prices We reserve the right to change prices without notice. All courses/products not determined as Training for Work or "education" will include GST (Goods & Services Tax Act 1998) in the advertised price.

Confirmation of Booking A confirmation of enrolment will be emailed to the participant prior to course commencement. Participants will receive a tax invoice as an attachment to the payment confirmation email. Bookings are not confirmed until payment is received.

Attendance Attendance is expected to be 100%. Please ensure you arrive at least 15 minutes prior to course commencing. Participants arriving later than 15 minutes past scheduled start time will be REFUSED ENTRY into the class / course and will need to transfer to another date. Transfer charges will apply.

Transfers, Cancellations or Refunds

• Requests for refund or transfer received five or more business days prior to course commencement will be done without any charge.
• Requests received less than five business days will attract a $20 admin charge.
• No refunds or transfer will be completed for requests that are received on the day of the course (or on the weekend for courses scheduled on a Monday) or after the course completion.
• Online course purchases will only attract a refund in the event that the course has not been accessed and commenced.
• The customer must contact William Angliss Institute within 48 hours of the time of user access created. No refunds apply for change of mind reasons. These charges do not apply to courses cancelled by William Angliss Institute.
• FOR WSET COURSES - Cancellations and rescheduling is not allowed within 3 working days of the course, a charge of $150 may be applied in such cases.

Course Cancellation If insufficient enrolments are received, classes may be cancelled. Participants will be advised no later than 48 hours prior to the scheduled course commencement date. If the course is cancelled, participants will have the option to transfer to another course or gain a full refund.

Gift Vouchers/Course Vouchers No refunds will be given on gift or course vouchers.

Gift/ Course Voucher Expiry William Angliss Institute gift and course vouchers must be used within 36 months of purchase.

Gift or Course Voucher Delivery All William Angliss Institute gift/course vouchers are delivered via email.

Dress It is recommended that soft soled flat shoes are worn.

Credits for Courses Nationally recognised courses provide a Statement of Attainment Certificate and can lead to credit in other programs.

Assessment The successful completion of all nationally recognised courses requires demonstration of competence.

Managing Diversity William Angliss Institute is committed to being free from any form of unlawful discrimination.

Complaints and Appeals An outline of the Institute’s grievance procedures can be obtained.

Member Communications By signing up, you agree to receive email communications.

Privacy William Angliss Institute complies with the Information Privacy Act 2000 (Vic).

Disclaimer William Angliss Institute reserves the right to change course schedules.

Other Information Content is protected by copyright.