Welcome to the Effective Communications in Hospitality Supervision micro-credential. This course focuses on strengthening communication practices within hospitality environments to support team performance, service quality, and positive workplace culture.

Effective communication is essential in fast-paced hospitality settings where teamwork, clarity, and professionalism directly impact customer experience and business outcomes. This micro-credential explores practical communication strategies that help prevent misunderstandings, reduce conflict, and promote collaboration among team members.

By the end of this micro-credential, you will be able to:

• Define communication skills and explain their role in a hospitality workplace

• Describe the benefits of effective communication, including improved teamwork, productivity, and service standards

• Identify the negative effects of poor communication practices, such as conflict, low morale, and service errors

• Use communication techniques to encourage and motivate team members, supporting a positive and high-performing work environment

This micro-credential is designed for senior hospitality workers, supervisors, and team leaders who are responsible for guiding staff and maintaining workplace standards.

Develop the communication skills needed to lead effectively, support your team, and contribute to a professional and productive hospitality workplace.