This course is conducted online and you have access to the learning system 24/7. You have 6 months to complete the course.
A good understanding of written and spoken English is required to undertake this course.
What You Learn
o Establish work practices
o Create an innovative environment
o Implement innovative work environment
o Share and evaluate innovative ideas and work environment
The following topics are covered:
o Promote a customer focused culture
o Foster the customer culture
o Monitor and adjust customer service
o Prepare to demonstrate leadership
o Align behaviour with organisational values
o Model leadership behaviour
What You Get
A Nationally Recognised Statement of Attainment for the units of competency for SIRXCEG004, BSBLDR411 and BSBSTR501
Materials to Bring
As this course is online you will be required to record Simulations and you will need to ensure you have a working camera and microphone/speaker.
You are also required to supply a USI Number (this must match the legal name you have provided). If you don’t have one, please apply for one via this link: www.usi.gov.au
Once the course has been purchased, you will be contacted via email by our team to complete an Enrolment Form and provide photographic ID (passport, drivers licence, proof of age, etc.) so you can be set up in the online learning system.
The Team Management online course is comprised of 3 nationally recognised units of competency (SIRXCEG004 - Create a customer-centric culture; BSBLDR411 - Demonstrate leadership in the workplace; and, BSBSTR501 - Establish innovative work environments).
Once the course has been purchased, participants will be emailed an Enrolment Form. This Enrolment Form must be completed, signed and returned with a valid form of photographic ID (ID, Passport) for participants to be set up in our systems.
Please note: any information gathered is for training set up and government reporting purposes only.
The creation of user accounts to access the online course is a manual operation and therefore takes place during office hours only, Monday to Thursday.
Once all paperwork is returned, participants will be contacted by their trainer detailing the requirements for completing the course and information to access the online Learning Management System in order to undertake the course.
There are a range of assessments that are required to be completed as part of this course, which include:
- Knowledge Questions (online)
- Project (online)
- Practical Simulations (video recording uploaded to training system)
- Orals (Zoom)
Participants have 6 months and 3 attempts from the online enrolment date to complete the unit assessments and upon successful completion of all the assessment elements, will receive a William Angliss Statement of Attainment.
If after the third attempt students have not been deemed competent, the unit will be archived and they will be required to re-purchase the course.
Units will be archived once the course has expired, students can request an extension however this will not be granted after the expiry date has passed and only if regular progress has been made.
Refunds will not be processed for change of mind once the unit has been assigned and/or started.
If you have any further queries please call 0401 091 245 or email firstname.lastname@example.org
This course is suitable for international students and other VISA holders as William Angliss Institute is a CRICOS Approved Training Provider (01505M).