Improving customer service can be a life changing experience
This interactive online training is a one-of-a-kind disability awareness program, designed to give participants the confidence to communicate with anyone who has a disability, whether it is in their work place or their everyday life.
One in five Australians currently lives with a disability and our increasingly ageing population will develop age related disabilities over time. Being active and staying engaged greatly improves their enjoyment and their quality of life.
Who should undertake this training?
Anyone working to provide a high level of service across a broad range of industry sectors will benefit from undertaking this training. It will ensure that you can serve all of your community with confidence and respect, especially those with disabilities.
What you get:
Participants will enjoy learning from the engaging content and real life scenarios presented throughout. The training features some of Australia’s most successful Paralympians who reveal their own personal experiences of living with disabilities and the things that matter most to them in accessing customer service.
The training uses a combination of video and text materials as well as quizzes that together ensure a well-rounded understanding of a variety of disabilities.
Together with these training tools, users can download informative PDF’s that ensure they can continue to revisit the information as needed after the completion of the course.
Once you have purchased the online training, you will receive an automated email confirmation with your Username and Password to access the online Learning Management System.
On successful completion of the online training, you will be able to print your Certificate of Completion.