This course is conducted online and you have access to the learning system 24/7. You have 3 months to complete the course.
A good understanding of written and spoken English is required to undertake this course.
What You Learn
This Skill Builder consists of two nationally accredited units:
SITXCCS008 – Develop and manage quality customer service practices; and,
SITXCCS007 – Enhance customer service experiences
The following topics are covered in each unit:
· Develop quality customer service practices
· Manage delivery of quality service
· Monitor and adjust customer service
· Provide a quality service experience
· Proactively respond to difficult service situations
· Resolve customer complaints
· Develop customer relationships
What You Get
A Nationally Recognised Statement of Attainment for the units of competency SITXCCS008 and SITXCCS007.
Materials to Bring
Once the course has been purchased, you will be contacted via email by our team to complete an Enrolment Form and provide photographic ID (passport, drivers licence, proof of age, etc.) so you can be set up in the online learning system.
You are also required to supply a USI Number (this must match the legal name you have provided). If you don’t have one, please apply for one via this link: www.usi.gov.au
As this course is online you will be required to record Performance Tasks, you will need to ensure you have a working camera and microphone/speaker.
XMAS & NY OFFICE CLOSURE: please note that our office will be closed from the 16th December 2022 until 9th January 2023
The Customer Service Essentials online Skill Builder is comprised of 2 nationally recognised units of competency (SITXCCS008 – Develop and manage quality customer service practices and SITXCCS007 –Enhance customer service experiences).
Once the course has been purchased, participants will be emailed an Enrolment Form. This Enrolment Form must be completed, signed and returned with a valid form of photographic ID for participants to be set up in our systems.
The creation of user accounts to access the online course is a manual operation and therefore takes place during office hours only and not over the weekend. In most cases you should allow 24-48hrs for this process to be complete.
Once all paperwork is returned, participants will be contacted by their trainer detailing the requirements for completing the course and emailed a Username and Password to access the online Learning Management System in order to undertake the course.
There are a range of assessments that are required to be completed as part of this course, which include:
- Knowledge Questions (online)
- Project/Scenarios (online)
- Performance Tasks (video recording upload to training system)
- Orals (Zoom)
Participants have 3 months from the online enrolment date to complete the unit assessments and upon successful completion of all the assessment elements, will receive a William Angliss Statement of Attainment.
Units will be archived once the course has expired, students can request an extension however this will not be granted after the expiry date has passed.
Refunds will not be processed for change of mind.
If you have any further queries please call 0401 091 245 or email email@example.com