10:00 am - 4:30 pm
Includes a half an hour lunch break
Once the online course has been purchased, and online enrolment form completed, participants will be emailed a login details to give them the access to the course learning materials to read in advance.
Zoom invitation: A day before the course commencement date, you will receive a Zoom invitation (Zooming link + Meeting ID + Password) to join the session on the day via Zoom.
A working camera and audio are necessary for the duration of the class; phones are not recommended
Please note: A good understanding of written and spoken English is required to undertake this course; if not, you will require an NATTI interpreter to be present in the class. You will need to advise prior to the course will occur.
What You Learn
Best practice strategies for responsible service, harm minimisation and duty of care and your legal responsibilities
An understanding of the Victorian liquor industry , benefits of responsible service, underage, packaged liquor, functions and dealing with problem patrons
Skills and knowledge necessary to contribute a safe and enjoyable environment in licensed premises.
What You Get
William Angliss Nationally recognised Statement of Attainment SITHFAB002, Provide responsible service of alcohol within 1-2 weeks.
Official VGCCC RSA Certificate (PDF) ,will be emailed to your email address on Next business day.
Materials to Bring
Note pad and pen for notetaking
Photo identification to be shown (i.e. driver's license, passport, Keypass, Proof of Age card, etc)
This course applies to any staff in Victoria working where alcohol is sold or served, including all types of hospitality, tourism and events venues. packaged liquor outlets and wineries, breweries and distilleries.
This training is via Zoom ( virtual class) and covers the following:
How to recognise and professionally deal with intoxicated customers and underage persons creation of safe and social atmospheres' at venues an understanding of liquor licensing requirements of staff enabling course participants to be industry ready and confident
SITHFAB002 Provide responsible service of alcohol describes the performance outcomes, skills and knowledge required to responsibly sell of serve alcohol, and covers RSA skill and knowledge requirements common across Australia. In some cases after completion of this unit, some jurisdictions liquor authorities require candidates to complete a bridging course to address the specific differences between states and territories.
RSA Training is mandatory for licensees and staff selling, offering or serving liquor for general, on-premises, late night and packaged liquor licenses.
You will be assessed on:
Active participation role play demonstration -you are expected to demonstrate, measure and pour, standard drinks or samples according to industry requirements; this can be completed via Zoom or video submission of demonstration answering questions online
Please download and save all these training resources to your desk top as you will need them open of the day of the training.
How to use the RSA workbook (instructions) RSA workbook SITHFAB002 training manual breaches under the Liquor Control Reform Act factsheet responsible liquor advertising and promotions factsheet role play (x3)
Via Zoom Class hints-
To enrol in RSA training via zoom please note you will need the following: The trainer needs to have visual and audio confirmation of your presence in the course; it requires two way oral and visual communication between students and the trainer. As via zoom class requirements, it is a pre-requisite for you to be seen and heard, so you will need a working camera and a microphone on your device; (lap top, Pc , or tablet). Video capability enables you to be observed by the trainer, undertaking assessments (as per VGCCC requirements). The microphone capability is needed as the trainer may ask you questions, and will be seeking your verbal/ spoken responses (as per VGCCC requirements). Please address these microphone and a camera requirements by testing your devices prior to joining the training session. We appreciate punctuality. Via Zoom RSA runs for 6.5 hours. You will need 6.5 hours stable, unlimited, continues internet access. Suitable equipment for a course of this duration; a mobile phone is not recommended, as this type of training drains a lot of power on your phone.
On successful completion of the RSA training, you will receive your VGCCC branded Certificate on the next business day then your nationally recognised statement of attainment "SITHFAB002 – Provide responsible service of alcohol".
On 1 January 2022, Victorian Commission for Gambling and Liquor Regulations (VCGLR) transitioned to The Victorian Gambling and Casino Control Commission (VGCCC).
All liquor-related forms remain valid until further notice. The VGCCC retains all the powers and responsibilities of the former VCGLR until liquor regulation transfers to the Department of Justice and Community Safety later in the year.
Email addresses and phone numbers are unchanged.
The VGCCC RSA certificate is valid for three years, then you need to complete an online RSA refresher course every 3 years and before the expiry date.