The Operations Management – Franchise online course is aimed at franchise operators within the hotel, tourism and hospitality industries. The course is comprised of 4 nationally recognised units of competency (BSBMKG514 – Implement and monitor marketing activities, SITXWHS003 – Implement and monitor work health and safety practices, SITXHRM004 – Recruit, select and induct staff and BSBFRA502 – Manage a franchise operation ), and covers: The skills and knowledge required to apply and observe marketing plan objectives and action necessary improvements; Implementing predetermined work health and safety practices designed, at management level, to ensure a safe workplace; The ability to monitor safe work practices and coordinate consultative arrangements, risk assessments, work health and safety training, and the maintenance of records; The performance outcomes, skills and knowledge required to coordinate the recruitment, selection and induction of new staff members within the framework of existing human resource policies and procedures; and, What is required to manage a franchise operation including establishing and implementing agreements and ensuring compliance with franchising obligations and legislative requirements.
Once the online course has been purchased, participants will be emailed an Enrolment Form. This Enrolment Form and all associated information contained within it must be completed. All information that is supplied is used for Government reporting purposes only as the purchased Short Course is made up of nationally accredited units.
Once all required paperwork is returned, you will be contacted by your Trainer and emailed a Username and Password to access the online Learning Management System in order to undertake your course.
Participants will have 3 months from the enrolment date online to complete the two units and upon successful completion of the online course, will receive a William Angliss statement of attainment.
PLEASE NOTE: The creation of user accounts is a manual operation and therefore takes place Monday to Friday, 9am to 5pm.