The Team Management – Franchise online course is aimed at franchise operators within the hotel, tourism and hospitality industries. The course is comprised of 4 nationally recognised units of competency (SITXCCS008 – Develop and manage quality customer service practices, SITXHRM003 – Lead and manage people, BSBINN502 – Build and sustain an innovative work environment and BSBFRA502 – Manage a franchise operation), and covers: The performance outcomes, skills and knowledge required to develop, monitor and adjust customer service practices; The ability to consult with colleagues and customers, develop policies and procedures for quality service provision, and manage the delivery of customer service; How to lead and manage people including in teams and support and encourage their commitment to the organisation; Creating an environment that enables and supports the application of innovative practices focusing on a holistic approach to the integration of innovation across all areas of work practice; and, What is required to manage a franchise operation including establishing and implementing agreements and ensuring compliance with franchising obligations and legislative requirements.
Once the online course has been purchased, participants will be emailed an Enrolment Form. This Enrolment Form and all associated information contained within it must be completed. All information that is supplied is used for Government reporting purposes only as the purchased Short Course is made up of nationally accredited units.
Once all required paperwork is returned, you will be contacted by your Trainer and emailed a Username and Password to access the online Learning Management System in order to undertake your course.
Participants will have 6 months from the enrolment date online to complete the two units and upon successful completion of the online course, will receive a William Angliss statement of attainment.
PLEASE NOTE: The creation of user accounts is a manual operation and therefore takes place Monday to Friday, 9am to 5pm.