The Sales for Frontline Staff online course comprises of 2 nationally recognised units of competency (SIRXSLS001 – Sell to the retail customer and SIRXSLS303 – Build relationships with customers), and covers:
- The skills and knowledge required to deliver quality customer service and sell to retail customers;
- The ability to determine customer needs, match products and services to their needs and facilitate a sale;
- Developing and maintaining expert knowledge to provide accurate product information to customers, including post-sales support; and,
- Communication, analysis and sales techniques to plan and implement sales presentations, build positive relationships with customers, and resolve customer complaints to ensure positive business outcomes.
Upon successfull completion of this online course, participants will receive a William Angliss statement of attainment.
Participants will have 3 months from the enrolment date online to complete the two units.
Once the online course has been purchased, participants will be emailed an Enrolment Form. This Enrolment Form and all associated information contained within it must be completed. All information that is supplied is used for Government reporting purposes only as the purchased Short Course is made up of Nationally accredited units.
Once all required paperwork is returned, you will be contacted by your Trainer and emailed a Username and Password to access the online Learning Management System in order to undertake your course. On successful completion of the course a certificate of completion will be posted to you.
PLEASE NOTE: The creation of user accounts is a manual operation and therefore takes place Monday to Friday, 9am to 5pm.