Short Courses

Learn with the specialist centre for foods, tourism, hospitality and events.

The Quality & Innovation for Frontline Staff online course comprises of 2 nationally recognised units of competency (BSBINN201 – Contribute to workplace innovation and BSBFLM309 – Support continuous improvement systems and processes), and covers:

  • Making a pro-active and positive contribution to workplace innovation;
  • Identifying, suggesting and developing ideas about better ways of doing things at a practical operational level in a specific area of activity;
  • Supporting the organisation’s continuous improvement systems and processes; and,
  • Actively encouraging the team to participate in the process, monitoring and reporting on specified outcomes and supporting opportunities for further improvements.

Upon successfull completion of this online course, participants will receive a William Angliss statement of attainment.

Participants will have 3 months from the enrolment date online to complete the two units.

Once you have purchased the online course you will be emailed a Username and Password to access the online Learning Management System in order to undertake your course. On successful completion of the course a certificate of completion will be posted to you.

PLEASE NOTE: The creation of user accounts is a manual operation and therefore takes place during office hours only.

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