The Team Building for Frontline Staff online course comprises of 2 nationally recognised units of competency (SITHIND301 – Work effectively in hospitality service and SITXCOM201 – Show social and cultural sensitivity), and covers:
- The skills and knowledge required to provide effective hospitality service to customers during live service periods;
- Integrating a range of individual technical skills while dealing with numerous sales, service or operational tasks simultaneously to meet the needs of multiple and diverse customers;
- Being socially aware when serving customers and working with colleagues; and
- Communicating with people from a range of social and cultural groups with respect and sensitivity and addressing cross-cultural misunderstandings.
Upon successfull completion of this online course, participants will receive a William Angliss statement of attainment.
Participants will have 3 months from the enrolment date online to complete the two units.
Once you have purchased the online course you will be emailed a Username and Password to access the online Learning Management System in order to undertake your course. On successful completion of the course a certificate of completion will be posted to you.
PLEASE NOTE: The creation of user accounts is a manual operation and therefore takes place Monday to Friday, 9am to 5pm.