The Customer Service for Managers online course is comprised of 2 nationally recognised units of competency (SITXCCS008 – Develop and manage quality customer service practices and SITXCSS007 – Enhance customer service experiences), and covers:
- The performance outcomes, skills and knowledge required to develop, monitor and adjust customer service practices;
- The ability to consult with colleagues and customers, develop policies and procedures for quality service provision and manage the delivery of customer service;
- Being able to provide professional and personalised customer service experiences; and,
- The ability to determine and meet customer preferences, developing customer relationships, responding to difficult service situations and taking responsibility for resolving complaints.
Once the online course has been purchased, participants will be emailed an Enrolment Form. This Enrolment Form and all associated information contained within it must be completed. All information that is supplied is used for Government reporting purposes only as the purchased Short Course is made up of nationally accredited units.
Once all required paperwork is returned, you will be contacted by your Trainer and emailed a Username and Password to access the online Learning Management System in order to undertake your course.
Participants will have 3 months from the enrolment date online to complete the two units and upon successful completion of the online course, will receive a William Angliss statement of attainment.
PLEASE NOTE: The creation of user accounts to access the online course is a manual operation and therefore takes place during office hours only and not over the weekend. In most cases you should allow 24-48hrs for this process to complete. If you require access sooner, please call 0401 091 245 or email firstname.lastname@example.org and request your access be created (this is available business hours Monday – Fridays only).