The Customer Service for Managers online course comprises of 2 nationally recognised units of competency (SITXCCS008 – Develop and manage quality customer service practices and SITXCSS007 – Enhance the customer service experience), and covers:
- The performance outcomes, skills and knowledge required to develop, monitor and adjust customer service practices;
- The ability to consult with colleagues and customers, develop policies and procedures for quality service provision and manage the delivery of customer service;
- Being able to provide professional and personalised customer service experiences; and,
- The ability to determine and meet customer preferences, developing customer relationships, responding to difficult service situations and taking responsibility for resolving complaints.
Upon successfull completion of this online course, participants will receive a William Angliss statement of attainment.
Participants will have 3 months from the enrolment date online to complete the two units.
Once you have purchased the online course you will be emailed a Username and Password to access the online Learning Management System in order to undertake your course. On successful completion of the course a certificate of completion will be posted to you.
PLEASE NOTE: The creation of user accounts is a manual operation and therefore takes place Monday to Friday, 9am to 5pm.