The Leadership & Coaching for Frontline Staff online course comprises of 2 nationally recognised units of competency (SITXHRM001 – Coach others in job skills and BSBCMM201 – Communicate in the workplace), and covers:
• The skills and knowledge required to provide on-the-job coaching to colleagues;
• Explaining and demonstrating specific skills, knowledge and procedures and to monitor the progress of colleagues until they are able to operate independently of the coach; and
• Communication in the workplace including gathering, conveying and receiving information and completing routine written correspondence.
Upon successfull completion of this online course, participants will receive a William Angliss statement of attainment.
Participants will have 3 months from the enrolment date online to complete the two units.
Once the online course has been purchased, participants will be emailed an Enrolment Form. This Enrolment Form and all associated information contained within it must be completed. All information that is supplied is used for Government reporting purposes only as the purchased Short Course is made up of Nationally accredited units.
Once all required paperwork is returned, you will be contacted by your Trainer and emailed a Username and Password to access the online Learning Management System in order to undertake your course. On successful completion of the course a certificate of completion will be posted to you.
PLEASE NOTE: The creation of user accounts is a manual operation and therefore takes place Monday to Friday, 9am to 5pm.