The Leadership & Coaching for Frontline Staff online course comprises of 2 nationally recognised units of competency (SITXHRM301 – Coach others in job skills and BSBCMM201 – Communicate in the workplace), and covers:
• The skills and knowledge required to provide on-the-job coaching to colleagues;
• Explaining and demonstrating specific skills, knowledge and procedures and to monitor the progress of colleagues until they are able to operate independently of the coach; and
• Communication in the workplace including gathering, conveying and receiving information and completing routine written correspondence.
Upon successfull completion of this online course, participants will receive a William Angliss statement of attainment.
Participants will have 3 months from the enrolment date online to complete the two units.
Once you have purchased the online course you will be emailed a Username and Password to access the online Learning Management System in order to undertake your course. On successful completion of the course a certificate of completion will be posted to you.
PLEASE NOTE: The creation of user accounts is a manual operation and therefore takes place Monday to Friday, 9am to 5pm.