What You Learn
Strategies for dealing effectively with cultural differences and strategies for managing others in cross-cultural situations to achieve high standards of customer service to the ever growing Chinese Tourist market.
The application of Cultural Intelligence principles which includes:- The importance of culture, Recognising and interpreting cultural characteristics, Understanding and responding to cultural cues, Maintaining flexibility and responsiveness, Tolerating ambiguity and uncertainty
What You Get
An appreciation of the current Chinese tourist market in Australia and the associated, potential benefits
Detailed understanding of Chinese culture, including regional differences and generational differences
A Certificate of Completion on the day.
Materials to Bring
This program is tailored for use in the tourism and hospitality industry, and seeks to provide an appreciation, understanding, and capacity to respond appropriately to the cultural characteristics of Chinese tourists and guests.
The program aims to provide:
- An appreciation of the current Chinese tourist market in Australia and the associated, potential benefits;
- A detailed understanding of key aspects of Chinese culture and etiquette, including regional differences and generational differences
- The capacity to demonstrate flexibility and responsiveness when dealing with Chinese customers in a hospitality and tourism context.
- Detailed understanding of the impact of culture and the need to recognise, understand and respond appropriately to cultural differences
- An awareness of the importance of responding appropriately and the capacity to develop strategies for dealing effectively with cultural differences.
- Detailed understanding of Chinese culture and etiquette, and the roots of Chinese cultural characteristics;
- An understanding of cross-cultural communication and the associated, potential problems;
The course is presented in an interactive and informative format using presentations, video presentations, role plays, case studies and class exercises.